Enterprise growth creates significant challenges for internal IT departments as they need to handle a mix of legacy systems and cloud-based solutions to help their business perform better. It is important to maintain and upgrade your infrastructure without increasing overhead costs.
A scalable and agile infrastructure is critical for generating sustained business success. From enterprise cloud strategies to integrated server implementation, we can help you create a robust foundation to run your business better. Our focus is to create a better user experience using a cognitive infrastructure.
We enable enterprises to build and manage optimized and reliable IT infrastructure through our on-premise and cloud infrastructure services, by leveraging existing technology resources and emerging trends thereby helping them to stay responsive to dynamic business needs.
We are ready to plan, implement and manage changes in your IT environment to support the uninterrupted flow of your business operations, also we support on-going infrastructure administration, continuous monitoring and prompt troubleshooting.
We utilize established processes and effective technology deployment in achieving consistent service delivery matching customer expectations.
Key Processes of IT Infrastructure Management:
Incident Management: Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
Availability Management: Identification of all the KPIs and availability of KPIs as per SLA.
Documentation: Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
Reporting: Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.
Problem Management: Closure of all the problem tickets and RCA.
Change Management: All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
Service Improvement Plans: Attain stability first and then focus on further improvement of processes for cost effective utilization of resources
